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The full Rust Automation & Controls team
How we work

The people behind every quote, every shipment, every save.

Rust is a relationship business. Behind the 49 lines and four offices are the teams that actually do the work — here's how each one operates, and what you can count on from them.

The voice on the phone

Inside Sales & Customer Service

Our inside team is the day-to-day line between you and the right product. They take the call, build the quote, place the order, and chase down ship dates — so you're never wondering where your equipment is.

What you can expect
  • A real person who knows your account, not a ticket queue
  • Same-day quote turnaround on stocked lines
  • Proactive order and shipment status before you have to ask
Inside Sales & Customer Service
Team photo coming
In the field, on your site

Outside Sales & Account Managers

Our account managers live in the territory. They walk your plant, see the application, and bring the right manufacturer to the table — then stay with the project from spec through startup.

What you can expect
  • A rep who shows up on site, not just over email
  • Manufacturer relationships that open doors on tough specs
  • One point of contact across all 49 lines we carry
Outside Sales & Account Managers
Team photo coming
We size it right the first time

Applications & Engineering

Flashing service, severe media, a level technology that has to survive your process — this is the team that does the math. They size, select, and cross-reference so the product that ships is the product that works.

What you can expect
  • Application review and product sizing at no charge
  • Straight answers on what will and won't work
  • Cross-references when a competitor's line is discontinued
Applications & Engineering
Team photo coming
Fast, accurate, complete

Quotations

Quotes are where projects start. Our quotations team turns RFQs around quickly and completely — right part numbers, current pricing, real lead times, and the alternates when you need them.

What you can expect
  • Quick turnaround, even on multi-line packages
  • Accurate lead times sourced from the manufacturer
  • Alternates and value-engineering options spelled out
Quotations
Team photo coming
Stocked, picked, shipped

Operations & Warehouse

Inventory across our offices means a lot of what you need is already on the shelf. Our operations team manages stock, picks accurately, and gets it on the truck — including the rush you needed yesterday.

What you can expect
  • Deep local inventory on the lines you buy most
  • Accurate picks and tight, protective packaging
  • Will-call and expedited shipping when it's critical
Operations & Warehouse
Team photo coming
Out the door, in spec

Calibration & Service

From bench calibration to field startup, our service team keeps instruments accurate and projects moving. Same-day turns when the plant can't wait.

What you can expect
  • Traceable calibration with documentation
  • Fast turnarounds — often same day
  • Startup and commissioning support in the field
Calibration & Service
Team photo coming
Built to order, ready to install

Valve Automation & Ashcroft Shop

Our shop assembles and tests automated valve packages and builds Ashcroft instruments to spec — so what arrives is a complete, tested assembly, not a box of parts to figure out.

What you can expect
  • Actuator-to-valve packages assembled and bench-tested
  • Ashcroft instruments configured to your spec
  • One part number for the whole assembly
Valve Automation & Ashcroft Shop
Team photo coming

Work with a team that picks up the phone.

Whatever stage you're at — spec, quote, order, or startup — there's a Rust team ready for it.

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